Legal notice

LEGAL NOTICE

General Information

This website is operated by Fek on Air di Passarini Francesca, with registered office in Bassano del Grappa, Italy, VAT No. IT04622400242.

For any information or enquiries, you can contact us at: info@fekonair.com

Scope

These Terms govern the sale of products offered through this website.

Products

We make every effort to describe and represent our products as accurately as possible.

However, as our pieces are handcrafted, slight variations in colour, texture, finishing, stitching or other details may occur compared with the images shown on the website.

These variations are part of the handmade nature of our products and make each piece unique.

Prices

All prices are expressed in Euros (€) and include VAT where applicable.

Shipping costs are indicated separately and displayed before completing the order.

Payment Methods

Payments can be made using the payment methods available at checkout, including PayPal and other supported payment services.

Shipping

Shipping methods, estimated delivery times and costs are described in our Shipping Policy.

Right of Withdrawal

In accordance with applicable consumer law, customers have the right to withdraw from their purchase within 14 days from the date the product is received, without having to provide a reason.

To exercise the right of withdrawal, customers must contact us by email within the applicable period.

Returned products must be sent back in their original condition, unworn, unused and with all original tags attached.

Return shipping costs are borne by the customer.

For further details, please refer to our Returns Policy.

Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to products that are made to measure, customised or clearly personalised according to the customer’s specifications, where permitted by applicable law.

Liability

Fek on Air shall not be held responsible for delays, interruptions or other issues resulting from circumstances beyond our reasonable control, including force majeure or acts of third parties such as shipping carriers, subject to any rights that cannot be excluded under applicable law.

Applicable Law

These Terms are governed by Italian law, without prejudice to any mandatory consumer protection rights applicable to customers residing in other jurisdictions.